Responding to a question from Zpryme CEO Jason Rodriguez, Paula Gold-Williams, CEO and President of CPS Energy in San Antonio, explained that “CPS Energy has been around for 160 years in the same community. Sustainable Communities is a collective of organizations and partnerships we are bringing together around the concept of four pillars social well-being healthy environment prosperous economy and electric mobility.” She stated that “We’re one of the first utilities in the country to really look at how the utility can work throughout our community, rather than with only a narrow focus of delivering electrons to turn on lights. Nancy Bui-Thompson, VP of SMUD Board of Directors, delivered an enthusiastic briefing on that utility’s Sustainable Communities Initiative. Replacing wires and pipes can be simple compared with expanding utility services to include community development initiatives. Summit speakers appeared in general agreement – the devil is always in the details – that utility modernization now encompasses not only replacing wires, poles, and pipes, but has come to address equity and inclusion across socio-economic tiers related to utility service, affordability, education, opportunity, and safety. We know that simple problems can be very complex to solve, and that complex problems can be simple to solve, if you’re committed and passionate about it.” The theme of the summit was focused on engaging, educating, and empowering utilities and their customers with the technology to address issues of energy, water, gas, and community.ĭeepak Garg, CEO of Smart Energy Water (SEW), stated in a panel discussion that “At SEW, we are working together with our partners to solve all complex and simple problems related to utilities. On December 9-10, 2020, the WE3 Virtual Summit, hosted by Zpryme and Smart Energy Water, addressed this complex set of interwoven topics in a lively, international, online discussion. The effect of these converging social, economic, technological, and environmental conditions is that utility modernization, in addition to simple hardware upgrades, has taken on social and economic dimensions, providing significant opportunities, according to a wide range of experts, to reengineer cities, connect communities, and redesign social contracts and workforce development. The challenge, as is often the case, is in the design and detail of how to implement such complex policy, technical, and logistical goals. ![]() Sustainability, equity, and community inclusion have become overarching themes pressing industry leadership. Further, the inextricable linkage between climate, energy and water – the energy-water nexus – became apparent to stakeholders. Replacing hardware was crucial to keeping critical infrastructure working.Īs momentum built over the past few decades to upgrade utility infrastructure, the scope of the task expanded as climate change, digitization, income inequality and social activism engulfed the world. Existing urban infrastructure was 100-or-more years old. Join our experts and visit the CGI digital hub as we discuss the future of the utilities industry, engaging customers of the future, transforming energy networks, new innovation strategies in water sector and the journey to Net Zero.Long before the 2020 pandemic hit, the need to modernize utility infrastructure – electric, water, and natural gas systems – was readily apparent to industry and regulators. On the same date, CGI will be hosting an exclusive Digital Boardroom entitled “Secret Data: Are your customers already telling you what they need?” During this interactive session, CGI will be joined by award-winning AI disruptor Wordnerds to uncover new approaches to understanding the voice of customers, using new strategies such as Artificial Intelligence (AI) and Natural Language Processing. Overhauling the customer-utility relationship: how can new service offerings help? Understanding how different customers interact with new products The connected home: smart technologies adapted to the energy transition ![]() “New technology offerings for the utility of the future”, covering the following topics:īlue sky thinking: what could offerings look like for the customer of 2050? On Thursday, 3 December CGI’s VP Consulting Expert, Rich Hampshire will be part of a panel discussion entitled: The summit will be broadcasting from various locations around the world and feature 60+ international speakers including board-level executives from the industry leaders such as EDF Energy, Anglian Water and SP Energy Networks. CGI are proud to sponsor Market Force Future of Utilities Summit, which this year has transitioned to an online four-day event running from the 1 to the 4 of December.
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